Shipping Information

We appreciate your support of the Museum’s collection and educational mission – thank you for shopping with us!

If you have any questions or concerns regarding our shipping policy please contact us at store@museumofflight.org or call us at 206-764-5704.

After placing your order we will email you an order confirmation. When your order has been processed and shipped you will receive an email with tracking information for your order. We ship orders Monday through Friday. We do not process and ship orders during the weekend.

Shipping notification emails with tracking are sent from tracking@shipstation.com via ShipStation. If you do not receive your shipment email please check your spam and/or junk folder.

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Shipping Carriers

Orders will be shipped primarily with USPS. Large orders that are too heavy for USPS will be shipped with UPS. All orders shipped to PO Boxes, Alaska, Hawaii or Military boxes will be shipped using USPS.

International orders will be shipped primarily using the US Post Office, occasionally UPS. Please note that The Museum of Flight is in no way responsible for any customs fees that might occur with international orders. We cannot guarantee quick shipping times for international orders. If 30 days have passed since your order shipped, please email us and we will submit a missing package claim. We cannot ship a replacement or issue a refund until a claim is approved.

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Member Free Shipping Offer

We are excited to offer free shipping for our museum members on all US orders that are $75+ when you are logged into your member account. If your order meets the requirement you will find the free shipping option available at checkout.
Free shipping is not available for international orders.

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Holidays

We do not ship on holidays including: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.

Orders placed on Thanksgiving Weekend will be shipped the following Monday and orders placed on Christmas Eve will be shipped out the following business day.